Shipping & Returns
We include free standard shipping to UK mainland addresses for orders over £50. For orders under £50 delivery to UK mainland addresses will be £3.20. Our standard service is 3-5 working days, not including bank holidays.
Orders placed after 1pm or on the weekend will be dispatched on the next working day. Please note the MOBA office is open Monday-Friday 9-5.
Shipping to the countries below costs £15. We offer a 3-5 day delivery service to the following destinations:
- Isle of Wight
- Offshore (Jersey, Guernsey etc)
- Northern Ireland
- Southern Ireland
For a charge of £20 we ship to the following countries, this is a 7-10 day service:
*If your country is not listed above please contact us for a quotation.
To make an order for delivery to an overseas destination that is not listed above please contact us directly to get a quotation for the delivery and to make payment.
If you have any delivery questions, please don’t hesitate to contact us or call us on +44 (0)1323 410470
Whilst we hope you love your purchase, we know that in some occasions you may wish to return items. We aim to make this process as simple as possible and are happy to help in any way we can.
If you have changed your mind you have 14 days from receipt of goods to return your items. In the case of non-faulty goods we will reimburse you for the cost of the items only, the delivery costs must be paid by you. We are only able to refund items that are returned with proof of purchase, unused, in a saleable condition and in it’s original packaging. Please note we cannot refund mattresses if the bag has been opened or damaged. Please ensure goods are packaged appropriately so they do not get damaged during transit and delivery.
If a product has been returned to us and does not comply with the above requirements we reserve the right to either refuse a refund or refund a percentage of the full amount.
We have a strict quality control system and take pride in our products. However, if you find a fault please contact us as soon as possible. Our office number is +44 (0)1323 410470 or you can email us firstname.lastname@example.org.
Our products are guaranteed for 12 months. If an item is faulty please contact the Moba office and we will assess the problem, and subject to fault, either issue a new item/part or refund a percentage of the cost. Please note the guarantee only covers the products for their correct use. It does not cover general wear and tear or misuse.